COVID19 Ordering & Shipping Updates

Hugo & Otto 

We are proud British designers and MAKERS of British Made Dog Beds & Bedding 

Hugo & Otto work with and support luxury British fabric makers, British based fabric suppliers some, of whom have over decades are known and purchased globally. We buy our polyester infil and memory foam mattress pads from British suppliers as too our packaging, labelling. We know and understand our circular supply chain and only work with ethical and sustainable companies and employers. 

We design our dog beds at the studio which is based in the West Midlands, the fabrics are cut by hand and our busy bees then machine the fabrics together to form the inner and outer cushion and bed covers. The inner cushions and mattresses are then filled by hand at our industrial blower, the cushions and bolsters are then overlocked and the whole process is then finished in the packing room which is on the mezanine level of our studio. The dog bed is then finished and packed into boxes, labelled for shipments and Parcelforce collect our dog beds at 3:45. Parcelforce are contracted to arrive at the studio Mon - Thurs every week apart from bank holidays and seasonal holidays when the studio is closed. When we receive our orders, some of our products are ready to go, some have to be made as the orders come in. We have an extensive inventory with 192 different sizes and products within our Hugo & Otto dog bed offering and because we are a small business we simply cannot afford to have them on the shelf as our makers charges are extensive. 

Hugo & Otto is proudly accredited by Made in Britain®


All ordering and shipments are leaving our makers studio in England on time and to plan.

Fabric Supplies.

Some of our British fabric suppliers are experiencing huge difficulties with their supply chain. Seemingly when we talk to them they are all experiencing this together as a global issue. As an Island everything that we have whether it is British made fabrics or British supplied fabrics has to be imported. England has a weather system that cannot sustain the successful growth of cotton for industry and so we have to import it as too linen, polyester fabrics are made in England but the polymer and ingredients that make up the manufacture are mostly imported. And so there you have the issue, anything that is imported on a large scale is transported in Containers on the decks of ships, those ships mainly come from far distances whether they are Pacific or Atlantic container storage has become the new global shortage.

We have been informed by several of our fabric suppliers as too our peer group within the manufacturing industry when they can obtain a container from a shipping agency the cost have increased beyond anyone's imagination. The cost of a shipping container can cost upwards of £14,500 + VAT + landing and custom and excise fees and of course the cost of what stock is inside the container. In 2019 pre-pandemic the same size shipping containers for the same amount of time was costing on average £2,500 + Vat etc

Stocks of fabric therefore in England is now on shortage as too it is in Europe, we may face difficulties in the supply of our fabric range which is out of our hands. An example is our luxury faux fur supplier in England, when the first lockdown was imposed their stocks were almost bought out over night by 3 large home furniture makers and so when it came to re-stocking they also found that they could not because of global demand and shortages of the products they need to make the faux fur as it is a polymer based product. And so when we came to uplift our normal stocks we were informed that they had sold out and did not know when they could re-stock us. 

The research and development of a product range, costing and then making charges just to get to sampling stage, let alone photography, studio and lifestyle shoot costs for any company and so it we have shortages please do bear with us we are trying super hard behind the scenes to ensure we keep our stocks up for you.